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Shipping & Delivery

We charge a flat rate of $3.99 for ground shipping, $25.00 for express shipping, and $35.00 for overnight (excluding Friday shipments/overnight Saturday deliveries). U.S. orders usually arrive within about 2-3 days with express shipping and 3-5 days with ground shipping. Canadian orders are charged a flat rate of $10 USD per order, and take 10-15 days on average to arrive. All other orders outside the United States will be charged a flat rate of $24.99 for shipping, and usually take 10-20 business days.
International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order.

Shipping Restrictions

Please Note: We can not ship kratom products to the following states as it is illegal:
  • Alabama
  • Arkansas
  • Indiana
  • Tennessee
  • Vermont
  • Wisconsin
  • San Diego County, California

Privacy & Security

Captain LA is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Captain LA may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
View Our Privacy Policy Here

Returns & Replacements

You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements, we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, the item can be returned for money back. Please keep in mind that if you decide to return our product for your money back, you are required to pay for all shipping costs.
All returned products must be in original condition and packaging, or additional charges may be applied. If you have any questions about whether a product can be returned, please call us.
Our goal is to make buying easy, safe and efficient with a 100% satisfaction guarantee.

Payment, Pricing & Promotions

We accept Mastercard, Visa, American Express, or Discover. All orders placed will be charged in U.S. currency. If you would like to pay by Cash/Check/Money Order please fill out the appropriate information and fax the order form to us at 716-299-6538 or mail the order to the address below:

Captain LA Kratom
5145 Avenida Encinas #F
Carlsbad, CA 92008

Be sure to include your correct e-mail address and phone number so we can contact you if there is a problem processing your order.